Knowledge base

General Questions about 9 Spaces (2)

New to 9 Spaces? (6)

• What actually is 9 Spaces?
• How does our free trial work?
• Which plan is right for me or my team?
• Can I switch my plan later on?
• Can I share my account with other people?

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About 9 Spaces (5)

• What is 9 Spaces’ mission?
• How can I give feedback?
• How can I stay up to date with 9 Spaces?
• What does “9 Spaces” stand for?
• How can I get in touch with you?

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Using the platform (2)

Using the platform (11)

• How do I find suitable workshops?
• How do I save content?
• How do I find my way around the platform?
• Are the contents also available in English?
• What formats are available for 9 Spaces workshops?

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Features (7)

• What are Journeys?
• What is a transformation journey?
• How can I customise Whiteboards for myself?
• How do I use a Conceptboard template?
• How do I use a Miro template?

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Login & Account Management (1)

Login & Account Management (9)

• I can’t log in. / I forgot my login details.
• Where can I find all the information about my subscription?
• How do I change my account details or password?
• How do I change my payment method and billing address?
• Can I change, upgrade, or downgrade my subscription?

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Prices & Invoice Details (1)

Prices & Invoice Details (6)

• Do I need to actively renew my subscription?
• How often is billing carried out?
• Which payment methods are available?
• How can I change my payment method?
• How can I change my billing address?

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For Companies (1)

For Companies (7)

• Is the Business Plan only available for teams?
• How do I implement 9 Spaces?
• Are your contents also available in English?
• How can I arrange an information call?
• What are the advantages of a Business Plan?

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Trust Centre (2)

Rights & Responsibility (3)

• How does licensing work on 9 Spaces?
• How can I withdraw from my contract?
• How does 9 Spaces contribute to accessibility?

Data Protection & Security (8)

• How can my company conclude a Data Processing Agreement (DPA) with NN Publishing GmbH?
• How does 9 Spaces handle my data?
• Who is responsible for data collection on 9 Spaces?
• How do we collect your data?
• What rights do you have regarding your data?

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Community Events (1)

Tool-Party (10)

• What is a Tool Party, and is it free?
• How do I register for the Tool Party?
• Do I need an account to take part in a Tool Party?
• I’ve registered for the Tool Party but haven’t received a confirmation.
• I can’t make it, need to leave early, or will join later. Whom should I inform?

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